Support workflows

import { type InkeepAIChatSettings, type FormConfig } from "@inkeep/widgets";

const supportFormConfig: FormConfig = {
  heading: "Contact support",
  fields: [
    {
      type: "STANDARD_FIELD",
      label: "Name",
      name: "first_name",
      inputType: "TEXT",
    },
    {
      type: "STANDARD_FIELD",
      label: "Email",
      name: "email",
      inputType: "EMAIL",
      required: true,
    },
    {
      type: "INCLUDE_CHAT_SESSION",
      defaultValue: true,
    },
    {
      type: "STANDARD_FIELD",
      label: "Additional details",
      name: "additional_details",
      inputType: "TEXTAREA",
    },
  ],
  submitCallback: (values) => {
    // replace with your own api call to create a support ticket
    return new Promise((resolve) => {
      setTimeout(() => {
        resolve({ success: true });
      }, 2000);
    });
  },
};

const inkeepAIChatSettings: InkeepAIChatSettings = {
  //... rest of inkeepAIChatSettings
  includeAIAnnotations: {
    shouldEscalateToSupport: true,
  },
  aiAnnotationPolicies: {
    shouldEscalateToSupport: [
      {
        threshold: "STANDARD", // "STRICT" or "STANDARD"
        action: {
          type: "SHOW_SUPPORT_BUTTON",
          label: "Contact Support",
          icon: { builtIn: "LuUsers" },
          action: {
            type: "OPEN_FORM",
            formConfig: supportFormConfig,
          },
        },
      },
    ],
  },
};

function convertFilesToBase64(files: FileList) {
  const filesArray = Array.from(files);
  return Promise.all(
    filesArray.map((file) => {
      return new Promise((resolve, reject) => {
        const reader = new FileReader();
        reader.onload = (event) => {
          const result = (event.target as FileReader).result;
          const base64Data = result.replace(/^data:.+;base64,/, "");
          resolve({
            data: base64Data,
            fileName: file.name,
            mimeType: file.type,
          });
        };
        reader.onerror = (error) => reject(error);
        reader.readAsDataURL(file);
      });
    })
  );
}