Overview

You can add Inkeep as a Slack app to your Slack community or organization’s support, solutions engineering, or other channels.

Get Workspace ID

To configure the bot, you’ll need your Slack Workspace ID:

  1. Open the Slack client in your browser.
  2. Select the target workspace
  3. Copy the {WORKSPACE_ID} from the browser’s navigation bar. The URL will be in the format https://app.slack.com/client/{WORKSPACE_ID}/{CHANNEL_ID}
  4. Alternatively, you can find the ID in the workspace settings.

Create Integration

To use the Inkeep Slack bot, we first need to register it as an integration.

  1. Open the Inkeep Dashboard
  2. Navigate to the Integrations tab within the desired project
  3. Click on Create Integration
  4. From the dropdown menu, choose Slack
  5. Fill in the required fields Name and Workspace ID.
  6. (Optional) If you’d like the bot to only respond to pre-specified channels, deselect Is default for workspace and add the specific channel IDs in Enabled for channels.
  7. Click on Create

If you need multiple @Ask Inkeep Slack bots for different projects on the same workspace, then specify the channel IDs that it is enabled for. Only one Slack integration can be the Default for a given workspace.

Add to workspace

To install the Inkeep Slack bot in your workspace:

  1. Click here
  2. Select the desired workspace
  3. Confirm the installation.

Create a channel (optional)

If you don’t yet have a channel you’d like to add Inkeep to, you can create an ✨ask-ai or similar channel. Move or pin it to the appropriate sections in your workspace for visibility.

We generally recommend having a dedicated channel for team or community members to ask questions in.

Add to select channels

Open the workspace you added the Ask Inkeep bot to.

Navigate to the channel you’d like to add Inkeep to.

Type **@Ask Inkeep** with an example question:

@Ask Inkeep How do I get started?

Confirm the Slack prompt to add the bot to the channel.

Repeat the steps for any other desired channels.