Analytics
Viewing Conversation Details and Stats
Note
Prefer a visual walkthrough? Check out this video.
Chat Sessions
With the Chat Sessions table you get a granular view of all conversations users are having with your AI assistant.
You can:
- View full conversations - view all chats in full, including sources used and all messages.
- Review Thumbs Up / Thumbs down - review conversations users gave feedback on.
- Use AI filters - drill down on questions where there wasn't supporting content in your documentation.
- Export as CSV - download all question-answer pairs for further analysis.
Usage Metrics
In the Analytics dashboard you can see key statistics about how users engage with your AI assistant.
Metrics include:
- Total chat messages
- Chat sessions
- Unique users
- Thumbs up vs. Thumbs down
- Chat messages over time
- Code snippets copied
- Chat messages copied
- Shared chats
- New chat sessions
Want to correlate AI chat usage with your own user funnels or BI stack? Follow this guide.