Comparisons
How does Inkeep compare to other AI search and chat services?
TL;DR
Teams that have evaluated Inkeep AI assistants compared to other products tend to highlight that Inkeep:
- admits when it doesn't know and guides users to support channels
- contains minimal (if any) hallucinations or search misses
- provides rich citations that help users inspect answers
- leverages many sources while prioritizing authoritative content
That said - don't take our word for it! Use our free trial or schedule a call to test out Inkeep with your toughest questions.
Comparisons
Teams typically look for a managed solution so that they don't have to invest engineering resources in:
- Building the pipelines and infra to ingest and keep content up to date
- Experimenting with LLM models and RAG techniques to get high-quality results
- Building user-friendly chat UIs that are embeddable anywhere
- Providing insights to product and documentation teams
Algolia is a popular service that is particularly focused on just search. While Algolia offers "Neural" or "AI search", those terms refer to search algorithms rather than "AI chat" or conversational experiences.
While Inkeep similarly provides a neural search service (with unlimited usage in any plan), we also provide:
- AI chat experiences powered by large language models and your own content
- An analytics platform to analyze user conversations - not just search queries.
- Slack and Discord bots that can be used in your employee or customer-facing channels
- Zero-effort ingestion of any website using our intelligent scraper (no need for managing content over APIs!)
Many teams use Inkeep for just the chat experiences - you don't have to replace your existing Algolia search experience if you're happy with it.
Intercom is a general support solution for any type of product - consumer-facing, B2B SaaS products, etc. Intercom's offering includes "Fin", an AI chatbot focused on support deflection.
In comparison to Intercom, Inkeep has:
- UX experiences tailored for developer-facing or technical products
- Integrations for any touchpoint - Slack, Discord, Search Bar, Chat button, etc.
- Zero-effort ingestion of any content source
- Tools to help documentation teams address content gaps