Pricing

We aim to send a sandbox in under an hour for most small to medium websites. If a site is very large or we detect that it needs human review, it may take more than an hour. We try to share the demo as quickly as possible while maintaining quality, so please reach out if you have any urgent questions or don’t hear back from us within a day.

We aim to account for your expected usage in the pricing we quote you. If you’re using a self-serve plan and your usage exceeds typical usage patterns, we’ll communicate with your team to find pricing that makes sense for your scenario. Note that we generally We monitor usage patterns to ensure fair use and maintain service quality for all customers. If we notice unusually high or potentially abusive usage, we may reach out to discuss your needs and explore solutions.

To get a free demo on your content, just fill out this form here. You’ll get a personalized sandbox over email, or you can schedule a call with our team for a full product demo. A sandbox is just a sharable link where you can try our UI components and chat service against your own content without creating an account or providing a payment method.

For self-serve customers, we offer a 30-day free trial. You can use that time to use our Slack bot in your internal support channels, launch publicly, or otherwise test Inkeep to your liking.

If you have custom or complex requirements or would like direct ongoing support from our team, we generally offer a 30 day pilot at a flat price with unlimited usage. We work with you during this period to integrate Inkeep wherever you’d like to try it, measure usage, and work through any implementation details or requirements that come up.

A “search” refers to a traditional search query — a user enters a few words or a phrase, and Inkeep returns a list of relevant documents. Our search service is available if you (optionally) use our Search Bar component or via our API. Unlimited searches are included in any plan.

Our AI search is powered by proprietary neural net and lexical search algorithms that deliver fast, highly relevant out of the box search results without any tuning. Our AI search is part of our “RAG” system we use to feed relevant content to to large language models to power our “Ask AI” chat experience.

We use a variety of mechanisms to protect our service against malicious or miscellaneous usage. For example, we set dynamic IP-level or organization-level throttling to prevent against volume-based attacks. Further, we smartly detect if there is a surge of questions that seem out of the ordinary from your company’s typically usage patterns. We strive to mitigate against these attack vectors and have not yet had downtime or cost issues related to malicious usage. If you’re particularly keen on enforcing your protection mechanisms, we can work with you to add authentication, add a CAPTCHA service, send usage through your own proxy, or in general find a solution that meets your requirements.

By default, the terms of all of our plans ask that customers keep the Inkeep branding in our UI components. If you require a white labeled solution, it can be offered as an add-on to enterprise plans.

For Open Source projects that don’t have a monetized backing entity, we typically do offer free usage. This can be as a Discord bot, Slack bot, or UI components for documentation. Please reach out to our team for details.

We do not currently support multi-tenant or reseller/vendor scenarios.