- Docusaurus
- Next.js
- Nextra
- ReadMe
- Zendesk
- Discourse
- Webflow
- Framer
- WordPress
- Astro
- Gatsby
- Remix
- Mintlify
- VitePress
- Redocly
- Sphinx
- Hugo
- Chat Completions
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AI API
Pricing
Can’t find an answer? Reach out to support@inkeep.com.
We aim to send a sandbox in under an hour for most small to medium websites. If a site is very large or we detect that it needs human review, it may take more than an hour. We try to share the demo as quickly as possible while maintaining quality, so please reach out if you have any urgent questions or don’t hear back from us within a day.
We generally will not terminate or cut off service unless there is a risk to our service. We know continuity of service is very important for our customers and aim to act in good faith to ensure that our service is accessible and dependable. We generally see the number of questions received be stable after a public web-based launch, which is why we offer a 1 month pilot period that includes unlimited usage. We offer that pilot period so you can get a sense of a range to expect and to adjust your plan if needed. If after the pilot period you’re receiving questions at a rate that is expected to surpass a usage limit, a member of our team will reach out to discuss options. You can review usage at any time from our analytics dashboard.
A question is a single message sent by a user to the Inkeep AI chat service as part of a conversation, which can contain one or more questions.
To get a free demo on your content, just fill out this form here. You’ll get a personalized sandbox over email, or you can schedule a call with our team for a full product demo. A sandbox is just a sharable link where you can try our UI components and chat service against your own content without creating an account or providing a payment method.
For self-serve customers, we offer a 30-day free trial. You can use that time to use our Slack bot in your internal support channels, launch publicly, or otherwise test Inkeep to your liking.
If you have custom requirements or would like direct ongoing support from our team, we generally offer a 30 day pilot at a flat price with unlimited usage. We work with you during this period to integrate Inkeep wherever you’d like to try it, measure usage, and work through any implementation details or requirements that come up.
A “search” refers to a traditional search query — a user enters a few words or a phrase, and Inkeep returns a list of relevant documents. Our search service is available if you (optionally) use our Search Bar component or via our API. Unlimited searches are included in any plan.
Our AI search is powered by proprietary neural net and lexical search algorithms that deliver fast, highly relevant out of the box search results without any tuning. Our AI search is part of our “RAG” system we use to feed relevant content to to large language models to power our “Ask AI” chat experience.
We use a variety of mechanisms to protect our service against malicious or miscellaneous usage. For example, we set dynamic IP-level or organization-level throttling to prevent against volume-based attacks. Further, we smartly detect if there is a surge of questions that seem out of the ordinary from your company’s typically usage patterns. We strive to mitigate against these attack vectors and have not yet had downtime or cost issues related to malicious usage. If you’re particularly keen on enforcing your protection mechanisms, we can work with you to add authentication, add a CAPTCHA service, send usage through your own proxy, or in general find a solution that meets your requirements.
By default, the terms of all of our plans ask that customers keep the Inkeep branding in our UI components and Slack & Discord bots. As a startup, we super appreciate help getting our name out there. If you absolutely require a white labeled solution, get in touch and we can discuss options. This can be typically offered as an add-on as part of enterprise plans.
For Open Source projects that don’t have a monetized backing entity, we typically do offer free usage. This can be as a Discord bot, Slack bot, or UI components for documentation. Please reach out to our team for details.
Yes, Inkeep offers multi-tenant or reseller/vendor type of scenarios. We have partnerships with a few companies that use our APIs to provide AI chat service to their customers. Please get in touch for details on implementation and pricing.