AI for Support Teams
All the AI tools your support team needs to deflect questions and help your team provide fast support when needed.
Tools for your team
Support Copilot
Keep, our copilot for support teams, is a conversational AI sidekick that helps your team resolve tickets quickly.
Keep intelligently provides:
- Draft answers
- Relevant Sources
- Summaries
- To-dos
...and other relevant suggestions based on the context of a ticket.
Get started:
Zendesk Sidebar
Install as a native app for Zendesk.
Any platform
Use the Chrome Extension with any support platform.
Slack Bot
Add the Inkeep Slack bot to your #support-triage or other internal channels where your team collaborates on customer questions.
Use Inkeep with:
Loop-In Mode
Tag Inkeep to new or existing threads.
Auto-Reply Mode
Have Inkeep automatically give suggestions on any new thread.
Private Sources
Your internal-facing assistant can leverage private sources your customer-facing assistant can't.
This includes:
- Support tickets
- Slack conversations
- Internal KBs (Notion, Confluence, Google Drive, Sharepoint, etc.)
Use our out-of-box connectors to tap into any of these sources.
Ticket Deflection
AI Assistant
Use Inkeep's customer-facing integrations to embed an AI assistant anywhere users have questions: docs, help center, community, in-app and more.
AI Support Forms
Inkeep AI knows when it can answer and when it needs to hand off to humans. Incorporate into your ticket creation process to deflect questions.
Standalone Form
Provide an AI answer if confident and otherwise smartly categorize a new ticket.
Within the AI assistant
Embed into the AI chat so a user can seamlessly escalate to human support.
Auto-reply & Automations
Auto-reply to new support tickets, emails, GitHub issues, or forum posts only when confident using our APIs or integrations.
Auto-reply to Tickets
Automatically respond to support tickets with AI-powered answers when confident.
Auto-reply to Live Chat
Have an AI agent handle livechats and handoff to your team when needed.
Question-Answer API
Use and customize our AI responses to auto-reply to any user question in any channel.
Context API
Classify tickets, pre-fill forms, and use JSON outputs to automate any support workflow.
Close the Content Loop
Continuously improve your knowledge base and support content.
Turn Tickets into FAQs
Automatically reformat closed tickets into private or public FAQs.
AI Reports
Get insights on content gaps and trending topics to improve your documentation.
Measure Impact
Track the effectiveness of your AI-powered support tools.
Analytics
Monitor key metrics like deflection, documentation coverage, and 👍 👎.
Add to your own BI
Log chat events to your analytics tools and measure impact on your key metrics.
Get started
Ready to use AI your support team and users can trust? Schedule a call.