All the AI tools your support team needs to deflect questions and help your team provide fast support when needed.

Tools for your team

Support Copilot

Keep, our copilot for support teams, is a conversational AI sidekick that helps your team resolve tickets quickly.

Keep intelligently provides:

  • Draft answers
  • Relevant Sources
  • Summaries
  • To-dos

…and other relevant suggestions based on the context of a ticket.

Get started:

Slack Bot

Add the Inkeep Slack bot to your #support-triage or other internal channels where your team collaborates on customer questions.

Use Inkeep with:

Private Sources

Your internal-facing assistant can leverage private sources your customer-facing assistant can’t.

This includes:

  • Support tickets
  • Slack conversations
  • Internal KBs (Notion, Confluence, Google Drive, Sharepoint, etc.)

Use our out-of-box connectors to tap into any of these sources.

Ticket Deflection

AI Chat

Use Inkeep’s customer-facing integrations to embed AI self-service support anywhere users have questions: docs, help center, community, in-app and more.

AI Support Forms

Inkeep AI knows when it can answer and when it needs to hand off to humans. Incorporate into the ticket creation process to deflect questions.

Auto-reply & Automations

Auto-reply to new support tickets, emails, GitHub issues, or forum posts only when confident using our APIs or integrations.

Close the Content Loop

Continuously improve your knowledge base and support content.

Measure Impact

Track the effectiveness of your AI-powered support tools.

Get started

Ready to use AI your support team and users actually love? Schedule a call.