Auto reply
Auto-reply to live chat with Inkeep AI
Overview
Inkeep’s Live Chat AI Agent integrates with Zendesk Messaging to provide intelligent, real-time responses to customer inquiries. The AI agent can handle common questions, provide product information, and escalate complex issues to human agents when needed.
Demo
Try out our live demo to see the AI agent in action:
Key Features
- Real-time AI Responses: Instantly responds to customer inquiries using your knowledge base
- Seamless Human Handoff: Automatically transfers complex conversations to human agents
- Knowledge Base Integration: Leverages your existing documentation to provide accurate answers
- Conversation History: Maintains context throughout the chat for natural interactions
- Custom Branding: Matches your brand’s look and feel
- Analytics & Insights: Track performance metrics and conversation quality
Benefits
- 24/7 Availability: Provide instant support around the clock
- Reduced Wait Times: Handle multiple conversations simultaneously
- Consistent Responses: Ensure accurate and standardized information
- Agent Efficiency: Free up human agents for complex issues
- Cost Effective: Scale support operations without proportionally increasing costs
Getting Started
To implement the Live Chat AI Agent:
- Contact our sales team to get started
- Provide your Zendesk credentials and configure integration settings
- Customize the AI agent’s responses and behavior
- Test the integration in a sandbox environment
- Deploy to production
For detailed implementation guidance or questions, reach out to our support team.