Use cases for Inkeep in your Slack workspace
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Learn how to use Inkeep's AI assistant in Slack for team support and knowledge sharing.
Using Inkeep in your Slack workspace
Visual walkthrough on how to use Inkeep in your Slack workspace
Method 1: Directly message Inkeep
Follow these steps to send a direct message to Inkeep:
- Find Ask Inkeep underneath the Apps section
- Click on the Messages tab
- Type a message and click Send
When messaging Inkeep directly, you do not need to tag the assistant with
@Ask [company name] AI like you do when tagging it in a channel.
If you see a message saying, Sending messages to this app has been turned off., please restart the Slack app to enable direct messages.
If you are not getting a response from the assistant, please reinstall the Slack assistant by using the Install assistant button in your Slack Assistant Settings page.
Don’t uninstall the app, just reinstall it so it is kept in all your channels. This will also enable it for everyone else in your Slack workspace.
Method 2: Tag Inkeep in a channel
You can also tag Inkeep in any channel. To do so, you must first add the assistant to the desired channel:
- Navigate to the channel you'd like to add Inkeep to.
- Type
@Ask [company name] AIwith an example question:
- Confirm Slack's prompt to add the assistant to the channel.
You can tag the assistant in an existing conversation. Inkeep will automically ingest the preceding messages in the conversation and respond appropriately.
Method 3: Create a dedicated channel
You can create a dedicated channel for Inkeep to keep its responses organized and separate from other conversations.
To create a dedicated channel:
- Navigate to the Channels section in your Slack workspace
- Click on Create channel
- Name the channel
ask-aior similar - Add the assistant to the channel
- Pin the channel in your workspace for visibility