You can Inkeep as a Discord app to your Discord community or team’s internal support, solutions engineering, or other channels.

Get Server ID

To configure the bot, you’ll need your Discord Server ID:

  1. Open Discord in your browser.
  2. Select the target server in the left navigation bar
  3. Copy the {SERVER_ID} from the browser’s navigation bar. The URL will be in the format of https://discord.com/channels/{SERVER_ID}/{CHANNEL_ID}
  4. Alternatively, you can find the ID in server settings.

Create Integration

To use the Inkeep Discord bot, we first need to register it as an integration.

  1. Open the Inkeep Dashboard
  2. Navigate to the Integrations tab within the desired project
  3. Click on Create Integration
  4. From the dropdown menu, choose Discord
  5. Fill in the required fields Name and Server ID.
  6. (Optional) If you’d like the bot to automatically reply to all new threads in pre-specified channels without being tagged, add the channels to Auto-reply Channels IDs. We generally don’t recommend enabling this so that users get accustomed to tagging the bot, including for follow-up questions.
  7. Click on Create

Due to how Discord works, the @Ask Inkeep bot will be available in any channel and will answer any time it is tagged.

Add to Server

To install the Inkeep Discord bot in your server:

  1. Click here
  2. Select the desired server in the ADD TO SERVER dropdown
  3. Review the permissions and click Continue
The Discord bot can be added to any type of channel, including forums or normal chat-style channels. For private channels, ensure that the bot is added as a member of the channel.

To start using the bot, tag @Ask Inkeep in a message with your question. You or your users can do this in any channel.

Create a dedicated channel (optional)

We recommend having a dedicated channel for team or community members to ask questions to the bot.

  1. Create an ✨ask-ai or similar channel.
  2. Ask an example question in the channel to demonstrate how to use the bot. Type @Ask Inkeep before your question and hit enter.
  3. The Inkeep bot will automatically create a new thread (if enabled) and reply to the user.
  4. For follow-up questions, the user must tag the bot again.

Since Discord does not have the ability to pin a channel, consider:

  • Making an announcement in your #general or other relevant channels linking users to it
  • Adding guidance on how to use the bot in a pinned message on your main channel or incorporate as part of your onboarding experience.