Discord
Add the Inkeep bot to your Discord server.
Overview
You can Inkeep as a Discord app to your Discord community or team’s internal support, solutions engineering, or other channels.
Get Server ID
To configure the bot, you’ll need your Discord Server ID:
- Open Discord in your browser.
- Select the target server in the left navigation bar
- Copy the
{SERVER_ID}
from the browser’s navigation bar. The URL will be in the format ofhttps://discord.com/channels/{SERVER_ID}/{CHANNEL_ID}
- Alternatively, you can find the ID in server settings.
Create Integration
To use the Inkeep Discord bot, we first need to register it as an integration.
- Open the Inkeep Dashboard
- Navigate to the Integrations tab within the desired project
- Click on Create Integration
- From the dropdown menu, choose Discord
- Fill in the required fields Name and Server ID.
- (Optional) If you’d like the bot to automatically reply to all new threads in pre-specified channels without being tagged, add the channels to Auto-reply Channels IDs. We generally don’t recommend enabling this so that users get accustomed to tagging the bot, including for follow-up questions.
- Click on Create
Due to how Discord works, the @Ask Inkeep bot will be available in any channel and will answer any time it is tagged.
Add to Server
To install the Inkeep Discord bot in your server:
- Click here
- Select the desired server in the ADD TO SERVER dropdown
- Review the permissions and click Continue
To start using the bot, tag @Ask Inkeep in a message with your question. You or your users can do this in any channel.
Create a dedicated channel (optional)
We recommend having a dedicated channel for team or community members to ask questions to the bot.
- Create an
✨ask-ai
or similar channel. - Ask an example question in the channel to demonstrate how to use the bot. Type @Ask Inkeep before your question and hit enter.
- The Inkeep bot will automatically create a new thread (if enabled) and reply to the user.
- For follow-up questions, the user must tag the bot again.
Since Discord does not have the ability to pin a channel, consider:
- Making an announcement in your
#general
or other relevant channels linking users to it - Adding guidance on how to use the bot in a pinned message on your main channel or incorporate as part of your onboarding experience.