Zendesk Tickets
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Learn how to manage Zendesk tickets sources in Inkeep
Overview
A Zendesk tickets source allows Inkeep to ingest support tickets from your Zendesk instance.
Inkeep limits its Zendesk API usage to 75% of your API rate limit. Initial data ingestion time may vary based on your data volume and API limits.
Setup Requirements
Zendesk Subdomain
To connect your Zendesk instance, you need to provide your Zendesk subdomain. This is found in your Zendesk URL:
URL Format: https://{subdomain}.zendesk.com
OAuth Authorization
When you create a Zendesk tickets source, you will be redirected to authorize Inkeep's access to your Zendesk instance.
The integration requires permission to read tickets, comments, and associated metadata from your Zendesk instance.
Filtering
If would like certain ticket tags or statuses to be excluded from the source please contact the inkeep team through slack or email at sources@inkeep.com.