SourcesManagement
Freshdesk Tickets
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Learn how to manage Freshdesk tickets sources in Inkeep
Overview
A Freshdesk tickets source allows Inkeep to ingest support tickets from your Freshdesk instance.
Setup Requirements
Freshdesk Subdomain
To connect your Freshdesk instance, you need to provide your Freshdesk subdomain. This is found in your Freshdesk URL:
URL Format: https://{subdomain}.freshdesk.com
API Key
To create the Freshdesk tickets source, you will need an API key from your Freshdesk instance.
Getting Your API Key: Follow the official Freshdesk documentation to obtain your Freshdesk API key.
API Key Configuration:
- Follow the Freshdesk documentation to access your API key
- Copy the API key from your Freshdesk account
- Enter both the subdomain and API key when creating your Inkeep source