Zendesk Knowledge Base
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Learn how to manage Zendesk knowledge base sources in Inkeep
Overview
A Zendesk Knowledge Base source allows Inkeep to ingest articles from your Zendesk directly through the Zendesk API.
Setup Requirements
Zendesk Subdomain
To connect your Zendesk you need to provide your Zendesk subdomain. This is found in your Zendesk URL:
URL Format: https://{subdomain}.zendesk.com
OAuth Authorization
The authorization process for Zendesk Knowledge Base sources is the same as for Zendesk Tickets Sources. When you create a Zendesk Knowledge Base source, you will be redirected to authorize Inkeep's access to your Zendesk instance.
The integration requires permission to read articles and associated metadata from your Zendesk instance.
Configuration Parameters
Ingestion URLs
Ingestion URLs allows you to specify specific article URLs that you want Inkeep to ingest from your Zendesk Help Center.
Behavior:
- With URLs specified: Only the articles at the specified URLs will be ingested
- No URLs specified: All available articles in your Help Center will be ingested
Finding Article URLs:
- Navigate to your Zendesk Help Center
- Open the article you want to include
- Copy the full URL from your browser's address bar
- Paste the URL into the Ingestion URLs field