SourcesManagement
HelpScout Tickets
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Learn how to manage HelpScout tickets sources in Inkeep
Overview
A HelpScout tickets source allows Inkeep to ingest support tickets from your HelpScout instance.
Setup Requirements
OAuth Authorization
When you create a HelpScout tickets source, you will be redirected to an OAuth flow where you can authorize the integration.
Authorization Requirements: Please ensure you are an admin with read permissions on all tickets before proceeding with the OAuth flow.
Authorization Process:
- Create a new HelpScout tickets source in your Inkeep dashboard
- You will be redirected to HelpScout's OAuth authorization page
- Sign in to your HelpScout account if prompted
- Review the permissions requested by Inkeep
- Authorize access to your HelpScout tickets
- Complete the OAuth flow and return to Inkeep