Zendesk Help Center
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Learn how to manage Zendesk Help Center sources in Inkeep
Overview
A Zendesk Help Center source allows Inkeep to crawl and ingest content from your public-facing Zendesk help center. This source type differs from the Zendesk Knowledge Base source in that it does not use the Zendesk API, but rather crawls your publicly accessible help center site.
This approach is ideal when you want to index your help center content without API access or when working with public help centers that don't require authentication.
Configuration Parameters
URL
Specifies the root URL of your public-facing help center that you want Inkeep to crawl.
Example: https://support.yourcompany.com
Filtering
URL Matching Patterns
URL Exclude Patterns allow you to specify strings or patterns to exclude certain URLs from being scraped. This helps you avoid indexing irrelevant or sensitive content.
URL Include Patterns allow you to specify patterns to only include certain URLs in the scrape. This is useful when you want to be very selective about what content gets indexed.
Pattern Types:
- Exact Match: Excludes URLs that exactly match the specified string
- Regex: Searches for the pattern in the URL path.
Examples:
- Exact Match:
support.yourcompany.com/hc/en-us/articles/ - Regex:
support\.yourcompany\.com/hc/en-us/.*
Title Matching Patterns
Title Exclude Patterns allow you to exclude pages based on their titles.
Title Include Patterns allow you to only include pages with specific titles in the scrape.
Pattern Types:
- Exact Match: Excludes pages with titles that exactly match the specified string
- Regex: Searches for the pattern in the title of the page.
Examples:
- Exact Match:
Getting Started Guide - Regex:
^(How to|Tutorial|Guide).*