Plain

Overview

A Plain source allows Inkeep to ingest tickets from your Plain instance.

Setup Requirements

Plain API Key

In order to create a Plain source, you will need a Plain API key with specific permissions.

Creating Your API Key:

1. Follow this guide to create an API key

2. Copy this permissions string:

   roles:read,company:read,customer:read,machineUser:read,thread:read,threadDiscussion:read,threadDiscussionMessage:read,threadField:read,threadFieldSchema:read,tier:read,timeline:read,user:read,email:read,note:read

3. Click the From clipboard button to paste the permissions

4. Paste the new API key in the Plain API Field in Inkeep

5. Click Create to complete the source setup