Automate your docs with the Content Writer
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Turn resolved support tickets and product changes into drafted documentation — a developer-docs PR or a customer Help Center article — with a human approving every change.
Overview
The Content Writer is a background agent that turns the work your team already does — resolving support tickets, merging product changes, answering questions in Slack — into drafted documentation, routed to the right surface: a developer-docs pull request or a draft Help Center article.
Your Content Writer comes with three sub-agents on its Visual Builder canvas — referenced by name throughout these guides:
- Router Agent — decides whether each draft becomes a docs PR or a Help Center article
- KB Article Agent — writes the Help Center articles (Zendesk)
- Page Drafter — writes the Notion drafts
What you get
- Capture novel resolutions from support — when a rep solves something that isn't in your docs yet, it becomes a drafted update instead of disappearing when the ticket closes.
- Keep docs in sync with the product — code changes and releases become drafted doc updates, so docs stop trailing the product.
- Lift your AI-channel visibility — more accurate, more complete content is what LLMs and AI search cite back to your users.
How it ships
The Content Writer is part of Inkeep Enterprise — your agent is provisioned for you, already grounded in your knowledge base. Schedule a demo to get access.
The Inkeep team provisions your agent and helps you complete the initial integration setup — GitHub Work App, Zendesk service account, and webhook triggers — in the Content Writer enterprise setup guide. These guides cover how you customize and operate it from there.
These guides cover what you configure on top of the delivered agent:
Publish to your Help Center
Connect Zendesk so the agent files customer-facing draft articles.
Draft into Notion
Point it at a Notion database to draft into your internal wiki.
Route drafts
Tag a ticket or set a rule — send each draft to a docs PR or a Help Center article.
Run it automatically
Wire it to solved tickets and merged PRs so every resolution becomes a draft.
Review & publish
The human gate — review, publish, and prove it's working.
For cost and model tuning, see Tuning agents.