Prefer a video walkthrough? Check out this recording.

Chat Sessions

With the Chat Sessions table you get a granular view of all conversations users are having with your AI assistant.

You can:

  • View full conversations - view all chats in full, including sources used and all messages.
  • Review Thumbs Up / Thumbs down - review conversations users gave feedback on.
  • Use AI filters - drill down on questions where, for example, there wasn’t supporting content.
  • Export as CSV - download all question-answer pairs.

Insights (AI Reports)

In Insights, you get weekly and monthly reports that use AI to provide actionable insights for your documentation, support, and product teams.

Each report includes concise summaries of:

  1. Prioritized themes - top features or capabilities that users mention.
  2. Content gaps - cases where Inkeep wasn’t able to find supporting content.
  3. Feature gaps - cases where a user asked for a feature that wasn’t supported.
  4. Third-party mentions - any third party software, frameworks, or services that users ask about in relation to your product.

Analytics

In Analytics you can see the key statistics about how users engage with your AI assistant.

Metrics include:

  • Total chat messages
  • Chat sessions
  • Unique users
  • Thumbs up vs. Thumbs down
  • Chat messages over time
  • Code snippets copied
  • Chat messages copied
  • Shared chats
  • New chat sessions

Want to correlate AI chat usage with your own user funnels or BI stack? Follow this guide.