Help Center
Embedded Chat
Add AI chat to your Zendesk Help Center.
What is Zendesk
Zendesk is a customer service solution for handling support tickets.
Get an API key
- Go to the Inkeep Dashboard
- Select your project under Projects
- Go to the Integrations tab
- Click on Create integration
- Select Web
- Provide a Name and URL (optional) for the integration
- Click on Create
- Click the Example < /> button to get your API key and view suggested settings
Connect the script
- Click the Zendesk Products in the top bar, then select Guide
- Navigate to Guide Admin
- Click Customize on the theme you want to edit
- Click Edit code. Which will open theme code editor
In the templates section, find the document_head.hbs
file and paste the code below:
Creating a custom page
-
Click on Add
-
Click on Custom page
-
Specify a name for the custom page -
ask-ai
-
Click on Add custom page
-
Add the code below to a new file (
ask_ai.hbs
):
ask_ai.hbs
Custom CSS (optional)
Zendesk allows you to add a custom css file to the assets directory:
- Create an
inkeep-styles.css
stylesheet and paste in the below:
inkeep-styles.css
- In the theme code editor, click Add
- Click on Asset
- Upload the created css file
Initialize the widget
Next, go back to the header.hbs
file and add the following code at the end of the file:
Save custom code
Click on the Publish. Navigate to your web application to make sure the widget is installed correctly.