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What is Zendesk

Zendesk is a customer service solution for handling support tickets.

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Get an API key

  1. Go to the Inkeep Dashboard
  2. Select your project under Projects
  3. Go to the Integrations tab
  4. Click on Create integration
  5. Select Web
  6. Provide a Name and URL (optional) for the integration
  7. Click on Create
  8. Click the Example < /> button to get your API key and view suggested settings

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Connect the script

  1. Click the Zendesk Products in the top bar, then select Guide
  2. Navigate to Guide Admin
  3. Click Customize on the theme you want to edit
  4. Click Edit code. Which will open theme code editor

In the templates section, find the document_head.hbs file and paste the code below:

<script id="inkeep-script" src="https://unpkg.com/@inkeep/uikit-js@0.3.8/dist/embed.js" type="module" defer></script>

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Creating a custom page

  1. Click on Add

  2. Click on Custom page

  3. Specify a name for the custom page - ask-ai

  4. Click on Add custom page

  5. Add the code below to a new file (ask_ai.hbs):

ask_ai.hbs
<div class="container">
  <div class="category-container">
    <div class="category-content">
      <header class="page-header">
        <h1>Ask AI ✨</h1>
      </header>
      <div id="main-content" class="section-tree">
        <div id="inkeepEmbeddedChat"></div>
      </div>
    </div>
  </div>
</div>

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Custom CSS (optional)

Zendesk allows you to add a custom css file to the assets directory:

  1. Create an inkeep-styles.css stylesheet and paste in the below:
inkeep-styles.css
[data-theme='light'] .ikp-search-bar-trigger__wrapper {
  background: white;
  border-radius: 6px;
  width: 100%;
}
  1. In the theme code editor, click Add
  2. Click on Asset
  3. Upload the created css file

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Initialize the widget

Next, go back to the header.hbs file and add the following code at the end of the file:

<script type="text/javascript" defer>
  const inkeepScript = document.getElementById("inkeep-script");

  // configure and initialize the widget
  const addInkeepWidget = (targetElementId) => {
    const inkeepStyles = "{{asset 'inkeep-styles.css'}}" // <--- replace with provide template string (if different)
    const inkeepWidget = Inkeep().embed({
      componentType: "EmbeddedChat",
      targetElement: targetElementId,
      properties: {
        baseSettings: {
          apiKey: "INKEEP_API_KEY", // required
          integrationId: "INKEEP_INTEGRATION_ID", // required
          organizationId: "INKEEP_ORGANIZATION_ID", // required
          primaryBrandColor: "#26D6FF", // your brand color, widget color scheme is derived from this
          organizationDisplayName: "Inkeep",
          // ...optional settings,
          theme: {
            stylesheetUrls: [inkeepStyles], // optional (remove if not using custom styles)
          },
        },
        modalSettings: {
          // optional settings
        },
        searchSettings: {
          // optional settings
        },
        aiChatSettings: {
          // optional settings
          botAvatarSrcUrl: "https://mydomain.com/mylogo", // use your own bot avatar
          quickQuestions: [
            "Example question 1?",
            "Example question 2?",
            "Example question 3?",
          ],
        },
      },
    });
  };

  inkeepScript.addEventListener("load", () => {
    if (document.body) {
      const chatContainer = document.getElementById('inkeepEmbeddedChat');
      chatContainer && addInkeepWidget("#inkeepEmbeddedChat"); // initialize the EmbeddedChat widget
    }
  });
</script>

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Save custom code

Click on the Publish. Navigate to your web application to make sure the widget is installed correctly.

Chat Button & Search BarDiscourse