Use cases for Inkeep in your Slack workspace

Using Inkeep in your Slack workspace

Video walkthrough available

Follow along with our visual guide to see each step in action.

Watch: Video

Method 1: Directly message Inkeep

Follow these steps to send a direct message to Inkeep:

Find Ask Inkeep underneath the Apps section
Click on the Messages tab
Type a message and click Send

Note

When messaging Inkeep directly, you do not need to tag the assistant with @Ask [company name] AI like you do when tagging it in a channel.

If you see a message saying, Sending messages to this app has been turned off., please restart the Slack app to enable direct messages.

If you are not getting a response from the assistant, please reinstall the Slack assistant by using the Install assistant button in your Slack Assistant Settings page. Don’t uninstall the app, just reinstall it so it is kept in all your channels. This will also enable it for everyone else in your Slack workspace.

Method 2: Tag Inkeep in a channel

You can also tag Inkeep in any channel. To do so, you must first add the assistant to the desired channel:

Navigate to the channel you'd like to add Inkeep to.
Type @Ask [company name] AI with an example question:

@Ask [company name] AI How do I get started?

Confirm Slack's prompt to add the assistant to the channel.

Note

You can tag the assistant in an existing conversation. Inkeep will automically ingest the preceding messages in the conversation and respond appropriately.

Method 3: Create a dedicated channel

You can create a dedicated channel for Inkeep to keep its responses organized and separate from other conversations.

To create a dedicated channel:

Navigate to the Channels section in your Slack workspace
Click on Create channel
Name the channel ask-ai or similar
Add the assistant to the channel
Pin the channel in your workspace for visibility